How Different States Handle Student Complaints
Note: This is a regulator-only webinar
Are student complaints becoming more complex—or just harder to manage? Join a dynamic panel of regulators from California, Connecticut, Georgia, and Ohio as they share real-world insights on how their states handle student complaints and what you can learn from their approaches. The session will kick off with a cross-state comparison of complaint processes, spotlighting both common practices and key differences. From there, panelists will dive into several hypothetical but realistic complaint scenarios, discussing how they would respond and inviting attendees to share their perspectives. You’ll walk away with practical strategies and fresh ideas to strengthen your complaint-handling process and improve outcomes for students and institutions alike.
Moderator:
Sean Seepersad
Division Director - Academic Affairs
Connecticut Office of Higher Education
Panelists:
Pat Neri, Program Manager-Compliance, Georgia Nonpublic Postsecondary Education Commission
Emily Witt, Licensing & Compliance Program Manager, Ohio State Board of Career Colleges and Schools
Emily Bjornberg, Senior Consultant, Academic Affairs, Connecticut Office of Higher Education.
Daniel Rangel, Investigations Chief, Bureau for Private Postsecondary Education